Privacy Policy

At Bag2Pack.ae, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and safeguard your information when you visit our website or interact with our services.

By using our website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our services.

1. Information We Collect

We may collect the following types of personal information:

1.1 Personal Information You Provide

  • Full name
  • Email address
  • Phone number
  • Billing and shipping addresses
  • Order history and preferences
  • Any other information you provide during inquiries, chats, or purchases

1.2 Automatically Collected Information
When you visit Bag2Pack.ae, we may automatically collect:

  • Your IP address
  • Browser type and device details
  • Website usage behavior
  • Cookies and tracking technologies

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Provide customer support
  • Improve our website and services
  • Send order confirmations, updates, and delivery notifications
  • Send promotional emails or offers (only if you’ve opted in)
  • Prevent fraud and enhance security

3. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share it with:

  • Logistics partners (for delivery purposes)
  • Payment processors (for secure transactions)
  • Technical service providers (to maintain and host the website)
  • Legal authorities, if required by UAE law

All third-party partners are required to comply with data privacy laws and keep your information secure.

4. Cookies and Tracking Technologies

Our website uses cookies to:

  • Enhance user experience
  • Remember your cart or preferences
  • Analyze website performance and traffic

You can manage or disable cookies in your browser settings, but this may affect certain functionalities of the site.

5. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this policy, including:

  • Order processing
  • Customer service follow-up
  • Legal or regulatory requirements

6. Data Security

We implement industry-standard security measures to protect your information from unauthorized access, disclosure, or loss. These include:

  • SSL encryption
  • Secure payment gateways
  • Limited access controls

However, no online method is 100% secure, and we cannot guarantee absolute security.

7. Your Rights (UAE & GCC Customers)

You have the right to:

  • Request access to your personal information
  • Ask for correction of inaccurate data
  • Request deletion of your data (subject to legal requirements)
  • Opt out of marketing communications at any time

To exercise any of these rights, please contact us using the details below.

8. Children’s Privacy

Our website and services are not intended for individuals under the age of 18. We do not knowingly collect data from minors. If we discover such data, we will delete it immediately.

9. External Links

Our website may contain links to third-party sites. Bag2Pack.ae is not responsible for the content or privacy practices of these sites. We encourage users to review their privacy policies before sharing information.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. We recommend reviewing this policy regularly to stay informed.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

Bag2Pack.ae – Eco-Friendly Packaging Solutions
📧 Email: info@bag2pack.ae
📱 WhatsApp: +971 55 449 6730
🌐 Website: www.bag2pack.ae